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Inbound HR Call Centre Agent

Western Sydney, New South Wales, Australia
19th December 2017
Hays - ANZ - 1978672
  • Perfect for WHV
  • Parramatta location
  • Working for one of the Big4 banks

Exciting opportunity to join one of the Big4 Banks- 3-5 month contract- Perfect for WHV- Parramatta location

Your new company
This is one of the best loved Big4 banks in Australia with large operations in NSW who are known for being at the forefront of innovation and service excellence. Their HR Direct team respond to all HR related queries for over 55,000 current and former employees as well as external customers. They are looking to recruit a project team of Contact Centre Specialist whilst they undergo two high profile system changes across their HR info system and HR payroll systems.

Your new role
Due to the new system changes in place this will generate a high volume of inbound queries in relation to accessing information and processing employee payroll updates. You will be supporting employees and managers with HR policy, workplace relations, pay and navigational enquiries, also resolving customer complaints in a professional and caring manner. You will be representing the HR team, and should demonstrate a great deal of professionalism and provide accurate information at all times.

What you'll need to succeed
We are looking for Contract Centre Specialist with strong customer service skills and be passionate about helping people and working in a team. You will also be able to demonstrate strong organisational and time management skills and enjoy identifying solutions that require you to think outside the box.

What you'll get in return
In return, $28.50 per hour + Super on a 3-5 month contract for a fantastic company. You will be working a rotating roster between 8:00am- 7:00pm, Monday to Friday, working a maximum of 38 hours a week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Rosie Abley on 02 8062 6150. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.